At Mohawk at Home, customer satisfaction is our primary concern. If there is a problem with your order, please allow us to make it right. To make a return, Please call our Customer Service department at (800)962-5660 ext. 250 (8:30 A.M. to 5:00 P.M. EST) to obtain a Return Authorization Number (RAN). No returns can be accepted without a RAN

In the event the return is due to a Mohawk at Home error, the order will be picked up either by UPS or truck at our expense. If the return is due to customer error, return expense will be the responsibility of the customer. Upon request, Mohawk at Home will arrange the pickup for a charge of $10.00 plus actual shipping charges.

When returning an item, please follow these steps:

1. Repack the item(s) in the original shipping carton with adequate packing to prevent damage.
2. Print a copy of the Mohawk at Home Product Return Form
3. Fill out the form and include it and a copy of the original packing slip in the shipping carton.
4. Write the R.A.N. and the Customer Account Number on the outside of the shipping carton.
5. See Attached

Items returned may be subject to a 20% restock charge.
Items custom made to customer preference may NOT be returned.

mBT Shoes Return Policy

See Attached

A Subsidiary of Mohawk Hospital Equipment